Returns & Exchanges
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after purchase for an exchange or refund. Merchandise received after 21 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note merchandise purchased from an alternate authorized Fricaine retailer, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. For damaged/defective items not purchased online, please check the retailer’s return policy. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are satisfied with your purchase. Our usual repair time is six to eight weeks. For questions on merchandise purchased from an alternate authorized Fricaine retailer, you may also contact our head office by emailing [email protected].
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
All returns must have the invoice in order to process the return.
Holiday Return/Exchange Policy
Returns/exchanges accepted for purchases (except Sale styles) made between 11/26/14 – 12/31/14 can be returned up to 1/21/15 (21 days of Holiday Return Period). Outside of this time frame all normal return policy parameters resume. Sale merchandise is to maintain normal 14 day return period.
Where to ship your return or exchange
Returns and exchanges must be mailed to the Fricaine address below.
The return address is:
Fricaine 3302 N. Dixieland Road Unit H7 Rogers, AR 72756
How to ship your return or exchange
Pack and seal your box securely, in the original package if possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Refunds to your credit card
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Unless otherwise specified, if you purchase an item directly from Fricaine Online and the item goes on sale within 7 days of purchase (order date) we would be happy to adjust your price to the new sale price. After that date we are unable to make any adjustments.