We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after purchase for an exchange or refund. Merchandise received after 21 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note merchandise purchased from an alternate authorized Fricaine retailer, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. For damaged/defective items not purchased online, please check the retailer’s return policy. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are satisfied with your purchase. Our usual repair time is six to eight weeks. For questions on merchandise purchased from an alternate authorized Fricaine retailer, you may also contact our head office by emailing repairs@Fricaine.com.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Please click here to read more about our return policy.